Our Refund Policy

At Terrefic & Reliable Enterprises, LLC, we are committed to providing exceptional service. We value our clients and aim to ensure satisfaction with every interaction. Please review our refund policy below to understand your options in the event you are unsatisfied with our services.

1. Non-Emergency Medical Transportation Services

• Cancellations: To receive a full refund, cancellations must be made at least 24 hours before the scheduled service. Cancellations made within less than 24 hours will be subject to a cancellation fee of up to 50% of the service cost.

• No-Show Policy: If a client is not present at the scheduled pickup location within the designated timeframe, the service will be considered a no-show, and no refund will be provided.

2. Delays and Service Issues

• Unexpected Delays: We strive to arrive on time for each appointment. If there are significant delays on our part due to unforeseen circumstances, we will notify you immediately and provide options, including rescheduling at no additional cost or, if applicable, a partial refund.

• Service Dissatisfaction: If you are dissatisfied with the quality of service, please contact us within 48 hours of the service date. We will review each request on a case-by-case basis and may offer a partial or full refund depending on the circumstances.

3. Refund Process

• Requesting a Refund: To request a refund, please contact our customer service team at info@terreficreliableenterprises.org. Include your service date, the reason for the request, and any supporting documentation.

• Refund Timeline: Approved refunds will be processed within 7–10 business days. The time it takes for funds to appear in your account may vary depending on your bank or payment provider.

4. Contact Us

If you have any questions about our refund policy or need assistance, please reach out to us at 844-604-3636.